Faxaway Customers have the ability to send the same document out as many times as necessary to any fax number. Not to be confused with Faxaway's Broadcast Feature, Faxback documents are not sent at the same time to a large number of fax numbers. Many customers use this feature to allow their customers to receive important information on their company, product, service, etc.
Some typical uses of this feature:
- On a Web site to allow customers to receive specific information. You can place a button on your site, which when accessed, allows customers to enter their fax number to automatically receive a fax. Multiple documents can be stored by Faxaway and used as needed throughout the Web site.
- As a tool for your employees. Faxback allows employees to quickly address an email and have a document faxed within minutes to important clients.
- We strongly recommend all documents be tested before using.
HOW TO SET-UP A FAXBACK DOCUMENT
Put the document name in the subject line (does not have to be the document's actual filename). Example using the file name "tango"
Cc: leave blank
Body: attach file here
The name you choose must be eight characters or less. No punctuation or spaces are allowed. If the subject line is blank, Faxaway will automatically assign a name, starting with FAX1, then FAX2, etc. If a name is already in use, Faxaway will replace the existing document with the new document. Once a document is replaced, Faxaway cannot retrieve it.
A success/failure confirmation will be sent after the document has been saved.
SENDING A FAXBACK DOCUMENT
To send a Faxback document, address an email to email@example.com and the name of your Faxback document must be typed in the subject line of your email.
Example: to send a file named "Rates" to Faxaway's Fax Number - 1.201.479.7500
Subject: FAXBACK Rates
The body of the email message will be ignored
USING FAXBACK DOCUMENTS FROM A WEB SITE
Form must follow the regular protocols(using tango as the document name):
From field: this must be a registered Faxaway email address
To field: firstname.lastname@example.org (recipient's fax number in place of the word faxnumber
Cc field: leave blank
Subject field: Faxback "tango" (you must always use the keyword "Faxback" then type the name of the actual Faxback document you wish to send)
Note: In order for the Faxback document to be sent correctly, Faxaway's servers must see a registered Faxaway email address in the from field, a valid fax number (including country code and city code/area code) in the To: field, and a document name that matches an installed document under the email address.
Rates are the same. Faxaway does not charge for storage of Faxback documents.
USE OF MERGE FIELDS IN A FAXBACK DOCUMENT
See Broadcast Fax users guide for list and format.
ACCESSING FAXBACK DOCUMENT INFORMATION
To get a list of Faxback documents installed to a specific email address (and the date installed), send the interactive command to email@example.com from that address:
Body: LIST FILES